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Know your rights

If your flight is delayed or cancelled

India has its own passenger-rights rules — set by the DGCA, not the EU.

What you are entitled to

For flights to and from India, the Directorate General of Civil Aviation (DGCA) sets passenger rights under CAR Section 3, Series M, Part IV. If a flight is cancelled, the airline must either refund the full fare or arrange an alternative flight, and on cancellations notified with less than two weeks' notice it must pay compensation in addition to the refund. For long delays the airline must provide meals and refreshments, and where an overnight wait is unavoidable, hotel accommodation. If you are denied boarding because the flight is overbooked and you were not at fault, the airline owes you compensation on top of the alternative arrangements.

How to raise a complaint

First raise the matter directly with the airline, quoting the relevant DGCA Civil Aviation Requirement. If the airline does not resolve it, escalate through AirSewa — the Government of India's grievance portal for air travellers — or lodge a complaint with the DGCA. These rules apply to domestic Indian flights and to international flights departing India. The EU's CE 261 regulation applies only to flights to or from the EU operated by EU carriers, so it is not relevant to a Delhi–Mumbai or Bengaluru–Goa sector.

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Flight delayed, cancelled or denied boarding?
Indian flyers have rights under the DGCA — compensation up to ₹20,000, plus refunds and care when things go wrong.
Your DGCA rights →